Customer Charter
- treat all stakeholders equally and fairly
- make our services easily accessible and usable
- deliver services to the highest standards and provide value for money
- provide a swift resolution and carry out immediate remedial actions if we do get things wrong
- complete regular customer satisfaction surveys for delivery of the Service
- consider customers’ views when reviewing and improving the delivery of our services
- inform customers of programmed works in their area via our website and mail drops
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- answer the telephone within five rings
- respond to letters within ten (10) business days of receipt
- deal with complaints relating to ongoing site works within one (1) business day
- deal with other complaints within five (5) business days
- acknowledge the receipt of e-mails within one (1) business day
- log details of customers’ enquiries on the customer care system
- close the loop when enquiries are satisfactorily resolved
- invite feedback on our responsiveness and the resolution of enquiries
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Last Updated: 31/01/2020 08:42
Delivering public lighting professionally